There's something I noticed with eligibility Not started cases.
My AOR is 26 Sep 2019 and I got RPRF request on 21 Oct 2019 which I immediately paid. Few days later my file was transferred to my Local Visa Office (LVO). Both eligibility and security bacame Not Started while criminality was in progress (didn't give biometric before file was transferred). When I got gcms in January 2020, I saw the case processing agent already reviewed my file and put positive note (all criteria as MET) on the day he requested RPRF. This is agent who puts either Recommended Pass or Review Required on the eligibility in the Summary.
I believe when file is transferred to either CPC or LVO the status of the summary of the application changes from what the case processing agent puts to Not Started except for the criminality.
Call centers only see Summary page. The only way to truly know the progress is via GCMS.
I believe your file is already reviewed by both the program assistant and case processing agent and only waiting for the officer review.