Hi, has anyone sent webform to ask about progress details before? I sent a webform about 2 weeks ago, and I received the reply yesterday. I asked about "which visa office is processing my case?" and background details. However, the agent refused to tell me about my VO, and the reply only confirms my application is still in progress. No details included, such as eligibility, background, security share etc. Should I be worried about it? Is it normal that they don't provide this kind of detail in webform reply?