I am a member of one of the largest online communities for expats and applicants for various routes of immigration/work permit etc.
https://www.canadavisa.com/canada-immigration-discussion-board/
We take information voluntarily offered from the members and collate them in various massive spreadsheets. We are able to see roughly how long somebody applying to a specific office in a specific month should take. We have noticed some odd trends.
We are noticing that people applying completely online are getting processed MUCH faster than older, paper based applications.. For e.g., I have been waiting for 2 years and 4 days now. We have seen applicants applying online THIS SPRING get their citizenship.
The wait times are causing issues such as letting their PR cards expire, leaving them without proof of being able to re-enter Canada should anybody need to leave to tend to dying relatives or funerals due to the global pandemic.
We are becoming increasingly despondent. What's going on, please help us?!