Na my wife has been in the country since Christmas, and I thought I was the last one left in this thread because we had like a year of medicals to go through for the young kids in the application.Any October 2018 applicants still waiting? Apparently the file has been waiting in queue for a final decision since November 2019 and online status just shows background still processing. Every time I call for an update they keep telling me it’s in “queue” and calling in asking for updates basically delays them from dealing with the queue because they’re having to speak to me.... WTF are they doing honestly??!
At several points in the process, we had doctors not submitting their reports, or they needed to do additional tests (which required me to buy plane tickets hotels etc) and they didn't tell us that we needed to do the tests etc.
The general practice I took up was to give a couple weeks to give them time to do what they needed to do, then start calling every couple of days, emailing, different people from different departments, asking questions, etc.
If you aren't making a lot of noise then these bureaucratic parasites will just leave your file to collect dust forever. A lot of people are just clock punchers at the end of the day. You need to defend your life against that. That means:
- calling a lot, escalating the calls if possible
- writing your member of parliament regarding your situation and ask them to send a letter on your behalf
- maybe look at hiring an immigration lawyer at this point
- make sure to call around a lot to different departments, even if they aren't supposed to be handling your file, you have better chances of finding someone who actually cares
It's all about finding someone who cares. Once you find them then they will have the power to move things along. The fact that you aren't finding that, indicates that you haven't found the right person yet. And thats from my experience working in call centers, its not just an immigration issue
Best of luck.