I called them today as well and I must've talked to the same guy as you. He refused to take my uci number and said I was premature in calling them since 60 days is an average and we shouldn't be so impatient. I advised him that many people get their SA within a day or so of receiving aor and he said I should only discuss my case. He repeatedly said call back after a month. And even then, don't call. Wait for the letter. In other words, don't call us, we'll call you. Honestly don't know what's the hold up and with no clarity, it's so hard to know what to do and who to contact!