Frustration understood.
Does not change what the situation is. You know you are not going to get any real information from the Help Centre unless you just happen to call in a very narrow window of time between a task done and notice to you the applicant.
In the meantime, IRCC processes more than a HALF MILLION applications each year, a large percentage of which are citizenship applications. Thousands of clients have real questions for which the Help Centre agents can provide meaningful information. It would be nice if those who are pursuing Canadian citizenship could indeed act like citizens, and be considerate of those thousands of others who have real questions, many of whom are working full time and may have very limited slots of time to try to get through to a Help Centre agent.
Please.
I never undermined those agents or said they are not doing their job, it's true they still take care of other questions out there from many other people, yet they have nothing to offer me. It is my right to criticize a process that I deem as inefficient, otherwise it won't improve. There is beyond the Shadow of doubt a major disconnect when it comes to delayed cases like mine and many others, we are left in the dark not knowing where our applications stand, while we keep seeing others applying way after us getting their citizenship. What pisses me off is not that my application is delayed, but rather that IRCC lies to me about its status. I applied earlier than a lot of people, I deserve some priority at the least. There is clearly an incompetence taking place somewhere, and only by speaking out loud we can hope they will fix it.