Thanks a lot @csvinayak
I will write an email with all grievances, especially on the following points:
1.Forcing people to use their courier services, they also obtain signatures in a document thats says it is an "optional"service
2. Retain one original random document to bump up the courier charges (for example if COPR is missing, retain Citizenship cert). This is contrary to what is written in their website
After filing of the online OCI application and uploading the supporting documents, signature and photograph online, applicants must submit the originals of the supporting documents along with photocopies for Vancouver and Ottawa Jurisdiction and photocopies only for Toronto jurisdiction to BLS International (outsourced agency of High Commission/Consulate General of India) for necessary verification.
3. 3x courier charges fo OCI + Surrender
4. People who are reluctant to use their service face random rejections (typical example is photo not in proper background)
5. Checklists are incomplete, confusing and convoluted to make the process cumbersome. (Example: For an minor OCI applicant, nowhere is it mentioned that citizenship cert of both parents is required)
I would request members of this forum to add any other points that I may include in my email.