Agreed, calling CIC really puts you off. Some of the agents are very lazy and extremely rude. Yesterday, when I told the agent that at the time of my test/interview the officer told to expect ceremony in COUPLE of months. She told me if officer asked to call after COUPLE of months, its after FOUR months. She told me to see the dictionary too for the meaning of "Couple". Imagine her stupidity ???
I told COUPLE means = two or a pair, unless they taught me wrong in my 2 Master degrees and Ph.D, global professional experience.
Bottom line - most of them are a bunch of school drop outs without much education or etiquette. Its too frustrating to deal with them.