Canadiandesi2006
Champion Member
- Mar 6, 2014
- 41
- Visa Office......
- Scarborough, Toronto
- Job Offer........
- Pre-Assessed..
- App. Filed.......
- Oct 2015 (Re-applied)
I would like to share my experience with Call Center.
Sometime back one of the reader mentioned on this forum that Call Center DOES NOT keep record of number of times the candidate calls.
It wrong and want to clarify that, every call center system DOES records every interactions with the callers.
To verify that, I had called last week and today called again. The agent was pretty rude and told me, you had already called last week too. When I told at the time of test, the officer told I had to wait for couple of months for ceremony and that passed I'm calling again.
She was telling me COUPLE means 3 to 4 months and asking me to check the dictionary.
I explained her that hope everything is been recorded. I did not want to argue with her but in every English dictionary couple means - TWO or a pair. Unless I missed understanding that even after my 2 Masters and Ph.D degree and long global professional experience. ;D
Bottom line - most of them are bunch of arrogant individuals, treat callers as nuisance without realizing, they got their jobs because we indirectly pay their salaries. I'm pretty sure, the CIC does NOT have any quality control or customer complaint system.
Sometime back one of the reader mentioned on this forum that Call Center DOES NOT keep record of number of times the candidate calls.
It wrong and want to clarify that, every call center system DOES records every interactions with the callers.
To verify that, I had called last week and today called again. The agent was pretty rude and told me, you had already called last week too. When I told at the time of test, the officer told I had to wait for couple of months for ceremony and that passed I'm calling again.
She was telling me COUPLE means 3 to 4 months and asking me to check the dictionary.
I explained her that hope everything is been recorded. I did not want to argue with her but in every English dictionary couple means - TWO or a pair. Unless I missed understanding that even after my 2 Masters and Ph.D degree and long global professional experience. ;D
Bottom line - most of them are bunch of arrogant individuals, treat callers as nuisance without realizing, they got their jobs because we indirectly pay their salaries. I'm pretty sure, the CIC does NOT have any quality control or customer complaint system.