My first experience with Montreal office was for my Express Entry PR application. It took around 1 freaking year to finalize (in 2018-2019), while others were getting PR within a couple of months. They did not even request any additional documents or anything that would cause delays. I just had to wait, and wait, and wait... At one point they made me get my biometrics done, and they asked me to do it outside of Canada? When I asked why on phone, they said they don't have the equipment in Canada. Horrible office. And now they're processing my citizenship application