+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Can you share the process how you link your application to GCKey?
Use primary applicant profile to link your app.
You can use combination of name and number but make sure you use first word of your name in caps on and remainder as caps off. That's is where big chunk of applicants make error.

I hope this helps