@legalfalcon i need your advice please.
I'm trying to change the address on file as i moved within Canada from one province to another. I tried to send a webform but received a reply that this service is now limited to Afghanistan crisis enquiries.
They also advised to use "change of address" self service option but whenever i try it i get this:
"We were not able to identify you using the information you provided. There could be three possible reasons:
Please be sure the information you entered is correct and then try again.This service is only available to clients with applications in process. We may have received your application but not begun processing it yet."
What does that mean and what do you think i can do? I'm fsw-inland. Eligibility passed since Jan 2020 and criminality in progress.