Katezinha, someone pointed out on another thread that this is a relatively short period of time, if you consider your whole life. I find that hard to accept, as I have to take each day as it comes and stay sane with two young kids and almost no help.
I understand your frustration.
In my case, they claim they asked me to send them a form in January but I had no idea about that until May. I did send that form, had no reply, no answer whatsoever... What can I say? From what I have seen, it usually takes 9-10 months to hear from them, one way or another. Now, count 9 months since your file was sent to the visa office and hang on to that hope. It will end sooner or later