Want to give some updates and receive some suggestions:
Our return tracker got activated on 14th Nov and here is the full tracking record on Canada Post website:
2014/11/17 18:01 TORONTO Item successfully delivered
11:37 TORONTO Item out for delivery
06:27 TORONTO Item processed at local delivery facility
06:25 TORONTO Canada Post processing error; item re-routed. Possible delay
2014/11/15 05:08 MISSISSAUGA Item processed
2014/11/14 18:38 OTTAWA Item processed
But in reality we did not receive the passports back on 17th evening. We have been following with everyone in Canada Post from lower level to the top level but till now no one has any clue where the package is. The delivery guy says he has no clue about this package and does not delivery the passport xpresspost parcel to anyone other than the addressee and always asks for signature, he showed me a sample envelope which was just like the envelope i purchased.
I checked with the store from where I got the prepaid envelope and the address I wrote is correct. So no chance of someone else getting the delivery.
When I showed the prinout of the tracking to delivery guy he says that the item is still in transit coz he says that the item has been 're-routed' somewhere (bold status update in above tracking) and says but he has no clue why it says it is delivered, actually no one at CP has any clue.
No signature is showing on the return envelope which is falsely saying it is delivered, where was the parcel in which I sent PPs to Ottawa shows the signature when that was received in Ottawa.
Could anyone of you let us know how should we proceed in such a case? Should we inform CIC? Should I inform my organisation for which I work. CP has said within 5 days they are going to get back.
In the meantime we are just hoping for the best.