Thank God you called them Adebby....they seem to have messed up all emails due to the holidays. I'm so glad that you have received their positive response.
I called them too regarding closing my file but none of the officers pick upi and it only goes to voice mail. I tried explaining the situation to the receptionist who followed up on my query and told me that they will reassess and reply to me. I'm still very tense though. Haven't received any response yet though even though I have sent them an email with screenshots showing date responded etc...and their generic reply to me on the same date.
Thanks so much.
Not to worry, just be optimistic. You will soon testify.