+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
They're going to tell you how you have to upload the document, in my case they specified that I had to do it through GCKEY and they enabled where I was going to upload them.
That would be great if thats the case because using webform will take them days or weeks to reply, I think?
 
sorry i have mistaken you for someone else. hope you get your letter soon can you share your full timeline

Non-sds applicant from Dominican Republic
Application submitted:17 February
Biometric instruction letter: 18February
Biometric completed and updated :24th February
Medical examination: waiting for request
Eligibility review started:29 March
Additional Documents request: 29 March
Background review started: 29 March
 
Non-sds applicant from Dominican Republic
Application submitted:17 February
Biometric instruction letter: 18February
Biometric completed and updated :24th February
Medical examination: waiting for request
Eligibility review started:29 March
Additional Documents request: 29 March
Background review started: 29 March
What additional documents were you requested?

My sister applied in December, gave biometrics in January 22 and hasn't received any updates since, not even medical examination request.
 
My status changed from "Submitted" to "Application/Profile updated". Does that mean they are working on it?
And few hours later, my status is back to "Submitted". Does this happen normally?