SOME SHORT OBSERVATIONS:
The labels are rather meaningless. Including "routine," "non-routine," "Secondary Review (SR)," and so on.
What really matters is which particular step or request or inquiry or procedure is involved.
If IRCC has questions about the applicant's actual physical presence calculation AFTER the interview, after reviewing passport stamps and such, that will ordinarily entail a review of the applicant's reported travel history compared to the CBSA travel history, and if there are still questions, the applicant will ordinarily be sent either the CIT 0520 (so-called RQ-lite) OR sent the CIT 0171 (full blown RQ). The more significant the questions, the more IRCC is doubtful or suspicious, then the more likely it will be the latter, that is full blown RQ.
THE LONGER DISCUSSION:
OK then my case may not be a non-routine since when I contacted them, unlike yours, they never mentioned my case is non-routine.
However, they told my MP: they are currently reviewing the residency requirements. I suppose it means they are checking if I have stayed here for at least 3 years, which I think it is the same thing as the "SECONDARY REVIEW", but this time they do not call it that!
ANY request or procedure which is NOT routine makes the processing for the application non-routine. BUT THAT DOES NOT MEAN MUCH, NOT MUCH AT ALL!
Examples: any request to submit additional information or documents; any additional, non-routine inquiries or investigations.
Reminder:
The difference between *routine* and *non-routine* is not as significant as IRCC and some others make it seem. There are far bigger differences depending on what makes the process *non-routine,* ranging from requests which typically have a minimal impact on the processing timeline, to big deal things like full-blown RQ which can lead to very lengthy delays or even, depending on the facts, mean the application is in jeopardy.
There is NO definite or fixed timeline. Not even for entirely *routine* applications. The timeline varies from applicant to applicant.
You could see Decision Made in eCas tomorrow . . . or not until months from now. You could be scheduled for the oath soon or not until next year.
So far as I know and can discern, there is NO status designation "routine" or "non-routine." My understanding is that these terms are DESCRIPTIVE, meaning they describe applications which involve some extra step, request, procedure, or inquiries, versus those (the so-called "routine" ones) which do not involve any extra step, request, procedure, or inquiries.
A Call Centre Agent might refer to a particular applicant's case as "non-routine" if the agent notices there was this or that additional step or request or such. But that is merely due to seeing that extra step or request in GCMS and thus DESCRIBING the application as "non-routine" given that extra step or request. While some Call Centre Agents will emphasize an expectation of a longer timeline if there is something which means the application is "non-routine," the reality is that just the fact the application is non-routine illuminates very little about the prospective timeline.
NON-ROUTINE and IRCC REPORTED TIMELINES:
As I have outlined before, what is "non-routine" varies greatly, from a very minor (almost insignificant) non-routine request or step, which ordinarily will NOT delay the timeline much at all, to the more serious non-routine procedures such as full-blown RQ or a referral to a Citizenship Judge for a hearing, which typically will delay the processing timeline by a lot or even a real lot.
Another reminder: the so-called "routine" timeline is at best, at its very very best, a ROUGH ballpark guideline which MIGHT (and only "might," NOT for-sure and not for-sure by a long shot) illuminate approximately how long many routinely processed applications will take.
The additional timeline the "non-routine" application encounters is not because the application can be described as non-routine, but is due to the impact that extra step or request or such has on the application.
For example, a promptly provided proper translation, upon request at or following the interview, should have very little impact on the timeline. IF HOWEVER there are nonetheless lingering questions about the applicant's actual presence calculation, that is something likely to delay processing some . . . how much so will vary greatly, mostly depending on the nature and extent of the questions, and whether they are readily resolved. Moreover, any such step or procedure will often mean the application goes to ANOTHER QUEUE to wait, and the wait for that queue likely varies from one local office to another.
LOTS AND LOTS AND LOTS OF VARIABLES AND VARIABILITY. NATURE OF THE BEAST.
More than a few entirely routine applications have been taking as long and some EVEN LONGER than quite a significant number of non-routine applications. Sure, statistically the non-routine applications take longer, but again the real difference, the big difference, is the particular step or procedure involved. Promptly provided fingerprints often have NO slowing down effect. RQ almost always really slows the process down.
WHAT IS IMPORTANT IS NOT SO MUCH THE FACT THE APPLICATION IS NON-ROUTINE, BUT RATHER WHAT PRECISELY IS THE NON-ROUTINE STEP OR PROCEDURE.
Comparisons to PR card Secondary Review:
Discussions about so-called "Secondary Review" in PR card renewal applications tend to conflate multiple types of non-routine processing for the PRC. I have addressed this in depth in the PR conference. One major cause of confusion appears to be the correlation between cases raising questions about PR Residency Obligation compliance and SR. There is enough correlation to safely infer that
cutting-it-close complying with the RO can be what triggers SR. BUT SR is broader than just calculating RO compliance.
Actually, if the only question is RO compliance, the procedures for conducting the RO determination is separate and distinct from SR. Indeed, there now appears to be a procedure pursuant to which Sydney will request further residency compliance related information to more or less verify RO compliance, and a separate procedure for a local office to conduct more thorough scrutiny of RO compliance (pursuant to which the PR can be called in for an interview and if found not to be in compliance, issued a 44(1) Report for inadmissibility).
In any event, in processing citizenship applications there is no comparable "SR" done in the CPC-Sydney. Once the application has been put "In Process," nearly all routine and non-routine processing are done in the local office. I have not kept track of the names IRCC employs, but some non-routine applications are referred to some kind of hub or centralized processing office which handles certain issues. For example, at times CIC/IRCC has referred most RQ'd applicants to a specific regional center office which processes RQ or Presence-cases for all the local offices in that region (or perhaps for multiple regions).
Otherwise, however, sure, sometimes a citizenship application is subject to additional scrutiny beyond the scope of local office routine processing, which may nonetheless still be done in the local office, or a regional centralized office, or such. And that additional processing, largely involving making additional inquiries and perhaps overt investigations, is probably similar to some of the additional inquires and investigations conducted in a PRC SR process.
Here too, however, what is important is the particular additional scrutiny or investigation conducted. The label is essentially meaningless.
OVERALL REMINDER:
Generally the role of the applicant is not complicated:
WAIT and WATCH! Wait and watch for IRCC communications or notices, and respond accordingly.
Most of what an applicant can do to help his or her case, including helping it to proceed more quickly through the process, is making sure all is in order and that
IT IS the RIGHT TIME to apply, BEFORE applying, and then making sure, as sure as reasonably possible, the information submitted in the APPLICATION is accurate and complete. Then WAIT and WATCH. And if something more is requested, provide that TIMELY and be as accurate and complete as feasible in the response. Then WAIT and WATCH some more.