We have the exactly same situation as you described.
In tracker:
- the eligibility status might not even complete when you get approved so that information is meaningless. My eligibility passed on Oct 05, 2024 but now it still shows Not Started.
- BGC here means the whole stuff, including Criminality, Security, Info Sharing, Organized Crime, ... as long as one item is in progress it will show In Progress.
In GCKey:
- eligibility will very likely show the same until your final decision comes.
- my BGC went 'Not Applicable' for 3+ months. According to GCMS note my criminality is in progress right after my eligibility passed, and my Security is not even started as of now.
If you'd like to see what's going on, you'd better request a note.