NOC title of Customer Success Associate

[3_andyy]

Hey there,

I can't seem to find a relevant noc code for 'Customer Success Associate' or even 'Account Management Associate'. This role is very different from that of customer service and technical sales. It is similar to that of 0125 but not on a managerial level, hence I'm not sure if I can use that code.

Here is the description -

• Creation, submission and confirmation of Microsoft orders along with any order modifications required.
• Maintain high accuracy rate on every Microsoft sales order entered.
• Prevent, reduce and resolve rejected orders: maintain rejection rate below 3% & resolution time within 1 day.
• Prioritize and manage high volume of requests from customers and sales teams.
• Provide customers with order confirmation within 2 HR SLA (minimum).
• Provide coverage support to extended MS Order Management team (when required).
• Product catalog setup and maintenance (i.e. reactivating sources/items, swapping out items on orders, setting up items).
• Resolution of purchase order pricing issues.
• Provide proactive communication to customers on status of orders.
• Communicate order/contract progress to stakeholders.
• Participate in ongoing Customer discussions with sales team.
• Engage the customer directly to resolve issues, clarify order requirements and ensure delivery of order.
• Keep customers proactivity informed about the status of their orders.
• Establish and maintain high customer satisfaction scores.
• Proactively search and provide replacement products to customers and sales when needed.

I'd appreciate any kind of help on this topic. Thank you.

 

[scylla]

Hey there,

I can't seem to find a relevant noc code for 'Customer Success Associate' or even 'Account Management Associate'. This role is very different from that of customer service and technical sales. It is similar to that of 0125 but not on a managerial level, hence I'm not sure if I can use that code.

Here is the description -

• Creation, submission and confirmation of Microsoft orders along with any order modifications required.
• Maintain high accuracy rate on every Microsoft sales order entered.
• Prevent, reduce and resolve rejected orders: maintain rejection rate below 3% & resolution time within 1 day.
• Prioritize and manage high volume of requests from customers and sales teams.
• Provide customers with order confirmation within 2 HR SLA (minimum).
• Provide coverage support to extended MS Order Management team (when required).
• Product catalog setup and maintenance (i.e. reactivating sources/items, swapping out items on orders, setting up items).
• Resolution of purchase order pricing issues.
• Provide proactive communication to customers on status of orders.
• Communicate order/contract progress to stakeholders.
• Participate in ongoing Customer discussions with sales team.
• Engage the customer directly to resolve issues, clarify order requirements and ensure delivery of order.
• Keep customers proactivity informed about the status of their orders.
• Establish and maintain high customer satisfaction scores.
• Proactively search and provide replacement products to customers and sales when needed.

I'd appreciate any kind of help on this topic. Thank you.

It's not a managerial role. It's NOC C skill level.

Have a look at 1524.

 

[3_andyy]

It's not a managerial role. It's NOC C skill level.

Have a look at 1524.

Thank you for your reply. Inventory control is just a tiny part of this role. This is more focused on maintaining relations with our client Microsoft and their customers. So not sure if 1524 is the best fit code for the role. Thank you for your insight nonetheless.

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[scylla]

Thank you for your reply. Inventory control is just a tiny part of this role. This is more focused on maintaining relations with our client Microsoft and their customers. So not sure if 1524 is the best fit code for the role. Thank you for your insight nonetheless.

Reply
Report •••

Look through NOC C codes related to customer support, etc. It's definitely NOC C based on the job duties you've provided.

 

[sq96]

I had the same title as you but the NOC was 2282, It was more of a tech support role.

Edit: Just to clarify, your duties are not NOC 2282