NOC Codes for Incident/Risk Manager

[Sindhujasharath]

Hello All,

Please help me to find the NOC code for Incident/Risk manager.My husband is working as Incident Manager/duty/risk manager at Microsoft since 3.5 years.

We are unable to find the relevant job code for this. Would be of great help if someone could help us out!

Thanks in advance!

 

[Bs65]

Maybe share his job role responsibilities as cannot assume anyone knows what an incident manager does at Microsoft unless they work there also.

 

[Sindhujasharath]

Hello,

Thank you for your response. Given below is the role and responsibility.

• Maintain service level agreement for new cases.
• Assign Cases out to the appropriate Engineers within the defined SLA.
• Provide accurate response on Severity issues, expired and misroute cases
• Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.
• Ensure callback expectations are met and not missed for abandoned cases in queue.
• Work with DMs in other support groups to get customers the right support team when required
Address issues via all available modes of communication like phone lines, email alias and communicator.
• Inform the customer on when they will be contacted if a callback is missed and then inform the Engineers about the re-set callback expectations.
• Make sure cases are moved to Engineers with the bandwidth (as and when possible) to do the callbacks. Inform the Engineers on how to get in touch with the teams they would want to collaborate to reach a solution for the customers issue.

• Take an active role in identifying changes that could improve our level of service for customers
Engage managers during high customer impact situations

 

[teenzky]

Hello All,

Please help me to find the NOC code for Incident/Risk manager.My husband is working as Incident Manager/duty/risk manager at Microsoft since 3.5 years.

We are unable to find the relevant job code for this. Would be of great help if someone could help us out!

Thanks in advance!

Hi,

I am also in the same dilemma before. I am also working as an Incident Manager and I emailed the NOC team to confirm where my responsibilities belong. Although it is really hard to distinguish, they finally said it is under NOC 2171 - Information Systems Analysts and Consultants after sending them my specific job role.

 

[Anubhavyad]

Hello Mate,

Did you try using NOC Code 2171. Did it work.
I am in same situation and having tough time to figure out my NOC.

Regards
Anubhav

Hi,

I am also in the same dilemma before. I am also working as an Incident Manager and I emailed the NOC team to confirm where my responsibilities belong. Although it is really hard to distinguish, they finally said it is under NOC 2171 - Information Systems Analysts and Consultants after sending them my specific job role.

 

[teenzky]

Hello Mate,

Did you try using NOC Code 2171. Did it work.
I am in same situation and having tough time to figure out my NOC.

Regards
Anubhav

hi, yes I used Noc 2171. There's no other NOC that is much closer to that.
I haven't submitted my full application yet.

 

[i-DA]

I'm also working as Incident Manager, are you sure 2171 is the code or is it 0213?
Could you share the job responsibilities please, I'll be great full.

 

[charukanwar]

Hello,

Thank you for your response. Given below is the role and responsibility.

• Maintain service level agreement for new cases.
• Assign Cases out to the appropriate Engineers within the defined SLA.
• Provide accurate response on Severity issues, expired and misroute cases
• Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.
• Ensure callback expectations are met and not missed for abandoned cases in queue.
• Work with DMs in other support groups to get customers the right support team when required
Address issues via all available modes of communication like phone lines, email alias and communicator.
• Inform the customer on when they will be contacted if a callback is missed and then inform the Engineers about the re-set callback expectations.
• Make sure cases are moved to Engineers with the bandwidth (as and when possible) to do the callbacks. Inform the Engineers on how to get in touch with the teams they would want to collaborate to reach a solution for the customers issue.

• Take an active role in identifying changes that could improve our level of service for customers
Engage managers during high customer impact situations

I am also working as IM. Did you get through based on these responsibilities?

 

[srinivasanshruthi24@gmail]

Hi, I am also looking to find an appropriate NOC code for IM! Do we have any or is 2171 the closest?

 

[srinivasanshruthi24@gmail]

Hello,

Thank you for your response. Given below is the role and responsibility.

• Maintain service level agreement for new cases.
• Assign Cases out to the appropriate Engineers within the defined SLA.
• Provide accurate response on Severity issues, expired and misroute cases
• Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.
• Ensure callback expectations are met and not missed for abandoned cases in queue.
• Work with DMs in other support groups to get customers the right support team when required
Address issues via all available modes of communication like phone lines, email alias and communicator.
• Inform the customer on when they will be contacted if a callback is missed and then inform the Engineers about the re-set callback expectations.
• Make sure cases are moved to Engineers with the bandwidth (as and when possible) to do the callbacks. Inform the Engineers on how to get in touch with the teams they would want to collaborate to reach a solution for the customers issue.

• Take an active role in identifying changes that could improve our level of service for customers
Engage managers during high customer impact situations

Hello ! Hope you have successfully landed and settled in canada Do you happen to know which NOC code to be used for incident/risk manager?

 

[Achechap]

Its an old discussion going but was anyone able to crack NOC code for incident managers?

 

[pbhanja]

Hello,

Thank you for your response. Given below is the role and responsibility.

• Maintain service level agreement for new cases.
• Assign Cases out to the appropriate Engineers within the defined SLA.
• Provide accurate response on Severity issues, expired and misroute cases
• Work hand in hand with the Team Managers in identifying engineers who can work on providing accurate solution to customer issue and escalated cases.
• Ensure callback expectations are met and not missed for abandoned cases in queue.
• Work with DMs in other support groups to get customers the right support team when required
Address issues via all available modes of communication like phone lines, email alias and communicator.
• Inform the customer on when they will be contacted if a callback is missed and then inform the Engineers about the re-set callback expectations.
• Make sure cases are moved to Engineers with the bandwidth (as and when possible) to do the callbacks. Inform the Engineers on how to get in touch with the teams they would want to collaborate to reach a solution for the customers issue.

• Take an active role in identifying changes that could improve our level of service for customers
Engage managers during high customer impact situations

Hi just wanted to check which Noc you had selected. I am under same situation now with Service Management profile

 

[pbhanja]

Can anyone confirm the NOC for Service Management profile and share sample of reference letter as well.