NOC 0632 - Accomodation Service Managers

[Cruiser55]

Hello advisors,
The following is the reference letter that I have prepared for my NOC code 0632, what I have done is, (wherever possible) I have re-worded the duties and responsibilities listed under my NOC code 0632 on the website and have added surplus of other duties that I have performed as a Guest Services Manager for my hotel.

Please have a look and let me know your thoughts and opinions.

Any suggestions and comments are welcome and sorry for the hassel.

Thanks,
Cruizer!


Dated: May 15, 2013

To Whom It May Concern

Dear Sir or Madam,
I am pleased to provide this letter to certify that Mr........... was employed by ..................... as a Guest Services Manager from June 20, 2011 until March 27, 2013.

He was employed as a full time (40hours per week) permanent employee with an annual salary of $.......... and the following benefits as per company policy were provided:
- Disability Insurance
- Medical Insurance
- Dental Insurance and Vision care
- Extended Medical Insurance
Other benefits:
- Dry Cleaning/Laundry Allowance
- Two (2) weeks paid vacation per year

In his position as a Guest Services Manager (NOC 0632, Classification Structure 0) his duties and responsibilities included:
- Developing, implementing and evaluating operational policies and procedures.
- Handling guest, customer and employee complaints.
- Interviewing, selecting, recruiting staff members and overseeing training and development.
- Supervising staff members performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front desk computer systems.
- Actively engaging in developing and delivering on-the-job training modules for new recruits in promoting excellent guest service experience in the hotel.
- Taking necessary action with regards to front office staff, ex: hire, coach, evaluate, progressive discipline, and terminate as required with the approval and support of the General Manager.
- Preparing budgets, and monitoring revenue and expenditure.
- Participating in the development of pricing and promotional strategies.
- Negotiating with clients for use of facilities for conventions, banquets, receptions and other functions.
- Ability to explain hotel products, services and other information about the hotel as requested.
- Working closely with the staff to ensure high quality customer service.
- Coordinating the scheduling and managing labor, reporting and accounting procedures.
- Facilitating guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
- Ensuring the proper handling, blocking, greeting and/or escorting of all VIP guests. Ensuring rooms are inspected prior to their arrival.
- Reviewing all group contracts to ensure all special requests, billing requirements, and VIPs are handled properly by all front desk personnel.
- Maintaining a close working relationship with Sales, Accounting, Maintenance, as well as, billing, charging authority, etc.
- Assisting in payroll administration. Correcting any errors on employee paychecks in an expeditious manner ensuring satisfaction of the employees.
- Ensuring the credit policy is adhered to and understood by all applicable staff. Taking appropriate action with regard to “problem” account.
- Ordering office supplies on a pertinent need basis in order to achieve effective inventory and cost controls while avoiding shortages.
- Endeavoring continuously to maximize hotel occupancy. Ensuring guests are offered up-sell options on arrival.
- Ensuring that all front desk staff are fully aware and knowledgeable of all emergency and fire procedures.
- Attending meetings and trainings as requested.
- Working with other department heads in the case of conflict or an emergency to insure the safety and happiness of the guest and the staff. Maintaining a communication log with the General Manager.
- Being familiar with local and federal employment laws and the employee handbook and collective agreement.
- Acting as Manager on Duty in the absence of the General Manager. Responding to any guest or employee concerns by investigating the issue(s) and creatively resolving the situation.
- Performing all tasks assigned by the General Manager.

If you have any further questions or need more information, please do not hesitate to contact me on ................ or by telephone on ..............

Sincerely,


Employer Name
Designation
Hotel Name

 

[Cruiser55]

The following is a link to a similar forum from one of our advisors on here - Vijay! Thanks for sharing this Vijay!

http://www.canadavisa.com/canada-immigration-discussion-board/reference-letter-from-employer-for-noc-2171-t142335.0.html

 

[Cruiser55]

Hello advisors,
The following is the reference letter that I have prepared for my NOC code 0632, what I have done is, (wherever possible) I have re-worded the duties and responsibilities listed under my NOC code 0632 on the website and have added surplus of other duties that I have performed as a Guest Services Manager for my hotel.

Please have a look and let me know your thoughts and opinions.

Any suggestions and comments are welcome and sorry for the hassel.

Thanks,
Cruizer!


Dated: May 15, 2013

To Whom It May Concern

Dear Sir or Madam,
I am pleased to provide this letter to certify that Mr........... was employed by ..................... as a Guest Services Manager from June 20, 2011 until March 27, 2013.

He was employed as a full time (40hours per week) permanent employee with an annual salary of $.......... and the following benefits as per company policy were provided:
- Disability Insurance
- Medical Insurance
- Dental Insurance and Vision care
- Extended Medical Insurance
Other benefits:
- Dry Cleaning/Laundry Allowance
- Two (2) weeks paid vacation per year

In his position as a Guest Services Manager (NOC 0632, Classification Structure 0) his duties and responsibilities included:
- Developing, implementing and evaluating operational policies and procedures.
- Handling guest, customer and employee complaints.
- Interviewing, selecting, recruiting staff members and overseeing training and development.
- Supervising staff members performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front desk computer systems.
- Actively engaging in developing and delivering on-the-job training modules for new recruits in promoting excellent guest service experience in the hotel.
- Taking necessary action with regards to front office staff, ex: hire, coach, evaluate, progressive discipline, and terminate as required with the approval and support of the General Manager.
- Preparing budgets, and monitoring revenue and expenditure.
- Participating in the development of pricing and promotional strategies.
- Negotiating with clients for use of facilities for conventions, banquets, receptions and other functions.
- Ability to explain hotel products, services and other information about the hotel as requested.
- Working closely with the staff to ensure high quality customer service.
- Coordinating the scheduling and managing labor, reporting and accounting procedures.
- Facilitating guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
- Ensuring the proper handling, blocking, greeting and/or escorting of all VIP guests. Ensuring rooms are inspected prior to their arrival.
- Reviewing all group contracts to ensure all special requests, billing requirements, and VIPs are handled properly by all front desk personnel.
- Maintaining a close working relationship with Sales, Accounting, Maintenance, as well as, billing, charging authority, etc.
- Assisting in payroll administration. Correcting any errors on employee paychecks in an expeditious manner ensuring satisfaction of the employees.
- Ensuring the credit policy is adhered to and understood by all applicable staff. Taking appropriate action with regard to “problem” account.
- Ordering office supplies on a pertinent need basis in order to achieve effective inventory and cost controls while avoiding shortages.
- Endeavoring continuously to maximize hotel occupancy. Ensuring guests are offered up-sell options on arrival.
- Ensuring that all front desk staff are fully aware and knowledgeable of all emergency and fire procedures.
- Attending meetings and trainings as requested.
- Working with other department heads in the case of conflict or an emergency to insure the safety and happiness of the guest and the staff. Maintaining a communication log with the General Manager.
- Being familiar with local and federal employment laws and the employee handbook and collective agreement.
- Acting as Manager on Duty in the absence of the General Manager. Responding to any guest or employee concerns by investigating the issue(s) and creatively resolving the situation.
- Performing all tasks assigned by the General Manager.

If you have any further questions or need more information, please do not hesitate to contact me on ................ or by telephone on ..............

Sincerely,


Employer Name
Designation
Hotel Name

If anyone is applying or has applied under the same NOC, then lets join forces!

 

[vijayarr]

I just verified it with your NOC code and there seems to be 100% match which is good! Also, you did not miss any important information. In my opinion, it's a very good letter

 

[aaad]

Hey cruiser

You dont need to mention Noc code in your reference letter

 

[Cruiser55]

I just verified it with your NOC code and there seems to be 100% match which is good! Also, you did not miss any important information. In my opinion, it's a very good letter

Thank you so much Vijay! ;-)! This is inspiring! Thank you, I guess I needed to hear that!

 

[Cruiser55]

Hey cruiser

You dont need to mention Noc code in your reference letter

Thank you Azad.