Do you mind sharing how did you wrote to them? Since last time I wrote an email to portal, they just replied me a formal answer and didn’t help.I did send another email to CIC-Etobicoke-Landings@cic.gc.ca this after around 3pm then I got the ECOPR. Probably just a coincidence, but you can try
I am waiting my ecopr since 19 May from Etobicoke office, no updates and very frustrated.
Thanks ~!