Yes, i was wondering same thing when she asked me to wait for 5 min as she will call nvdo infront of me. Initially ph was on waiting and she told me many ppl are enquiring at this time, so we have to wait. After waiting another 5 min they picked the call. According to me, they assign someone according to canadian time to handle such enquiries. Its not like that they talk to the visa officer. I think there is someone else designated to take calls..... Similar to customer service. So the person on other end might be putting our details into their computer system and tell whatever they see on the screen. I went to MP office in morning.