I send them my son Passport and also to correct my address it has very tiny little one letter mistake
they have updated my Address on Ecas but never replied me
if they don't reply us it does not mean they don't read our letters
Although, Requests like "Please Proceed my case faster"..."Please Expedite my case"...or something like this they don't really consider..for them ever file is important and they don't care what our situation is.....Indeed we have to go through whatever the process is ....I know timelines varies but that is the part of process .
The sooner you will accept that we can only do wait the better you will feel