something same is in my case too .I started my application in april 2018,all documents submitted by May end.All documents received and ready for evaluation except one my license documents which they received i have proof ,they too agree but not been updated .I asked them 1000 times,called them every week and gets the same response manager is working on it.last week they said there has been a confusion with my registration so i asked why they have not informed me .Still same answer they are working on it .I am beyond grieved ,no one to listen ,where to complaint.Its not easy as already they took these much time,I wonder what excuse they will give me next time I call them.