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MyCIC - Identity Validation, 3 security questions - account locked

S

swatzpotter14

Member
Aug 26, 2019
17
0
India
NOC Code......
0124
App. Filed.......
20-06-2019
Doc's Request.
20-08-2019
AOR Received.
18-10-2019
Med's Done....
04-11-2019
Passport Req..
12-03-2020
VISA ISSUED...
17-03-2020
LANDED..........
02-08-2020
oyukuwife1234 said:
help my account is locked due to wrong identity questions. i have sent a message through technical report. do you think i should create a new online account and link my old account to it. please note my application is an online application.
Click to expand...
Yes mine was an online one too. you can create a new GC key and link your old application to this new one. Mine worked.
 
H

hsgoodarzi

Newbie
May 10, 2020
1
0
hello
i have a problem:
"You have answered all of your security questions incorrectly.
Your account has been locked. You are no longer able to recover you account online."
what should i do?

thanks
 
E

el.jalalpour

Newbie
Apr 27, 2020
1
0
hsgoodarzi said:
hello
i have a problem:
"You have answered all of your security questions incorrectly.
Your account has been locked. You are no longer able to recover you account online."
what should i do?

thanks
Click to expand...
Hi, Did you figure out a way to solve this? I have the same issue.
 
N

NehaG

Member
Sep 9, 2017
11
1
Hi
My account is also locked and not able to reset new password even after answering recovery questions correctly. Also tried creating new account and linking it but not working it says ur file not found :-(
Any idea is this happening because my Express Entry profile expired on May 4h 2020 and m trying to login now?
 
A

aly082

Member
Jun 24, 2021
18
1
vvarma said:
Just to update as per the new rules, CIC has stopped transferring calls to their technical department and they definitely don't unlock MYCIC accounts over the phones anymore. Instead they send out email forms and/or instructions with a timeline of 10 business days. Eventually you will need to create a new account.

So if AFTER logging in using your GC Key and password successfully, you see the following message: "your account has been locked, you are no longer able to recover your account online":

1. Goto MYCIC ---> Register for a new GCKey.
2. Create new user ID (GC Key), password, new security questions.
3. Once your new account is created successfully, click on "Link Application to this account" button.
4. Use your existing EE Profile # or other personal details to fetch and link your earlier EE profile/applications.

Hope this helps.
Click to expand...

I created my express entry profile under FSW and and received a letter of interest from a certain province from it. Then it got locked since i answered the security questions wrong.

I created a new profile and when they ask me to select the "program" i applied under, which category shall i select (in order for them to link my previous application to this the new account):
a) citizenship
b) eTA
c) permanent residence
d) permanent resident card
e) temporary residence

your assistance would mean a lot.
 
vvarma

vvarma

Hero Member
Jul 18, 2015
479
289
aly082 said:
I created my express entry profile under FSW and and received a letter of interest from a certain province from it. Then it got locked since i answered the security questions wrong.

I created a new profile and when they ask me to select the "program" i applied under, which category shall i select (in order for them to link my previous application to this the new account):
a) citizenship
b) eTA
c) permanent residence
d) permanent resident card
e) temporary residence

your assistance would mean a lot.
Click to expand...
(Woah!!! That post of mine is 6 years old!)

Select option c) permanent residence
All the best! :)
 
V

Vladiszlav

Newbie
Oct 5, 2022
2
0
Hello

can someone help me? my account is blocked:rolleyes:


You have answered all of your security questions incorrectly.

Your account has been locked. You are no longer able to recover you account online.

What can i do now?
 
W

winnietsa

Newbie
Aug 3, 2023
3
0
hello
I wish to get help here please.
I got an email about the outcome of my application but I don't remember the login details to my GCkey nor the answer of my recovery questions I do not know what to do now. please help.
 
vvarma

vvarma

Hero Member
Jul 18, 2015
479
289
winnietsa said:
hello
I wish to get help here please.
I got an email about the outcome of my application but I don't remember the login details to my GCkey nor the answer of my recovery questions I do not know what to do now. please help.
Click to expand...
Hi - You will need to create a new GCKey first and after that link your application ID to that account to view details.
Please follow instructions as per this link to create new GCKey.
 
D

debbyokoli

Newbie
Sep 8, 2024
1
0
Jeksis said:
Did you get this resolved? I have same problem now...
Click to expand...
Good day...
My GCkey account is locked
I accidentally answered all my security questions wrong...and then I got a message that my account has been locked and i can no longer access my account online...I also tried to link it with a new account also to no avail...pls I need help.. because i got a message since on Thursday 5/9/2024 and i can see the content of the msg...pls what do I do
 
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