My CIC account technical issue

[newandold]

Dear friends,
I have the following problem, I received my medical request in January 2017 and nothing after it. On March 1st I ordered GCMS notes for understanding my status and I was surprised to see today that visa office sent me a letter on January 25, 2017, which I haven't received. According to CIC website I should receive all correspondence through my CIC account, but there is no any such kind of message.
Please advise anyone experienced the same and what you did?
Thanks

 

[newandold]

Hi, Do you receive document request via email or via my cic account?

 

[saskapr2015]

Hi, Do you receive document request via email or via my cic account?

After linking the application to MyCIC all the document requests come through MyCIC aacount only. But alongwith that we get an email (on the registered email id if you have opted for the updates) which tells that there's some new message in the MYCIC Account.

 

[newandold]

After linking the application to MyCIC all the document requests come through MyCIC aacount only. But alongwith that we get an email (on the registered email id if you have opted for the updates) which tells that there's some new message in the MYCIC Account.

I linked and there is no such kind of mail in my cic account, but according to GCMS notes they send it on January 25

 

[saskapr2015]

I linked and there is no such kind of mail in my cic account, but according to GCMS notes they send it on January 25

Are you Chyouing status and messages inside MyCIC?

 

[newandold]

Are you Chyouing status and messages inside MyCIC?

Application status We received your application. We will send you a message when there is an update or if we need more information from you. Help
Review of eligibility We are reviewing whether you meet the eligibility requirements. Help
Review of medical results You passed the medical exam. Help
Review of additional documents Not applicable. Help
Interview You do not need an interview. We will send you a message if this changes. Help
Background check Your application is in progress. The next step is to conduct a background check. Help
Final decision Your application is in progress. We will send you a message once the final decision has been made.

 

[HeyStarbucks]

Application status We received your application. We will send you a message when there is an update or if we need more information from you. Help
Review of eligibility We are reviewing whether you meet the eligibility requirements. Help
Review of medical results You passed the medical exam. Help
Review of additional documents Not applicable. Help
Interview You do not need an interview. We will send you a message if this changes. Help
Background check Your application is in progress. The next step is to conduct a background check. Help
Final decision Your application is in progress. We will send you a message once the final decision has been made.

Downside there is a "Application message" section and clicking it will show you to a message list.

 

[newandold]

Downside there is a "Application message" section and clicking it will show you to a message list.

Correspondence
Display application messages in ascending or descending order Subject Date sent Date read
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:36 a.m. EST January 18, 2017 08:48:36 a.m. EST April 7, 2017 03:57:03 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:30 a.m. EST January 18, 2017 08:48:30 a.m. EST April 7, 2017 04:11:48 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:26 a.m. EST January 18, 2017 08:48:26 a.m. EST April 7, 2017 04:11:49 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:18 a.m. EST January 18, 2017 08:48:18 a.m. EST April 7, 2017 04:11:51 p.m. EDT
Showing 1 to 4 of 4 entries

only these 4 for medicals on January 18 and not 25

 

[HeyStarbucks]

Correspondence
Display application messages in ascending or descending order Subject Date sent Date read
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:36 a.m. EST January 18, 2017 08:48:36 a.m. EST April 7, 2017 03:57:03 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:30 a.m. EST January 18, 2017 08:48:30 a.m. EST April 7, 2017 04:11:48 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:26 a.m. EST January 18, 2017 08:48:26 a.m. EST April 7, 2017 04:11:49 p.m. EDT
Collapsed Medical Report - Section A Client identification and summary (IMM 1017E) - January 18, 2017 08:48:18 a.m. EST January 18, 2017 08:48:18 a.m. EST April 7, 2017 04:11:51 p.m. EDT
Showing 1 to 4 of 4 entries

only these 4 for medicals on January 18 and not 25

Wow I think you need to write them an email and let them know and verify that whether this is a system error. Good luck!

 

[newandold]

Thanks, I wrote them, but I have not received any reply yet. There is no anything in ecas too. Usually if there is any correspondence, it is mentioned in ecas too. So the best way periodically to order GCMS notes for avoiding such kind of issues.

 

[HeyStarbucks]

Thanks, I wrote them, but I have not received any reply yet. There is no anything in ecas too. Usually if there is any correspondence, it is mentioned in ecas too. So the best way periodically to order GCMS notes for avoiding such kind of issues.

Yeah I think it is really weird too. In general, they will post a note in your mycic account and then send you an email to remind you that there is an update.