Same with me.
In September at 1 year i called and they sent Email to local office and asked me to contact them by December 14th. Nothing its now Dec 20.
I went to MP, the worker there said my security is done, my criminal check is still in process.
I lost work opportunity that requires citizenship application in November, i called the CIC and they said nothing we can do it's just busy and they're sorry.
I just recently requested level 2 background check for volunteer position and i got it done in 20 minutes.
I think cic should ask the applicants to go and get their criminal and security checks done by themselves, better than this non sense.