I received a generic email from them as well today. Here's what it said:
We have received your email explanation for either requesting a new Citizenship Event or missing a Citizenship Event . Your application is in the queue to be scheduled. Once you have been scheduled, we will contact you by email.
You are encouraged to routinely check your e-mail for any notifications and upcoming events regarding the next steps of your application.
Regards,
Citizenship Official
I never actually missed an event or anything, just asked them about the timeline. No movement yet but I'm hopeful. Hit the 25 month mark last week.