This is definitely doesn't sound normal, however there are 3 probabilities;Same here;
My cousin -Timeline -
App sent:Nov. 7
App received: Nov 8,2017
App type: Family
Physical presence: 1555 days
Location: Mississauga
AOR: Still waiting...
Cheers,
Lance..
1. The application was returned to your cousin (if the app uncompleted) and it might be lost in mail. Thus, your cousin didn't receive the return shipment in the mail.
2. The Sydney Office didn't receive the application or it gots lost during processing there.
3. The 3rd case is CIC might forgots to updates your cousin's account or the email of AOR didn't send to right email address or it could be in spam folder.
Your cousin needs to go to( check my application status website ) and choice Receipt number ( IMM 5401) as an identification type ( this number is the citizenship payment receipt number) and see if the application information is online.
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