I might face the same situation as you then my bio was submitted on Oct 15thExactly, I am not sure about that.. It does show completed on Oct 9th on my account
I told the agent that I did it back in October and that's when she told me that they do not have it in their system yet
before that, when I called them, they said the only thing is in progress is criminality because they were waiting for my fingerprint
3 weeks ago, I called them again and criminality is still in process