Hi, IRCC sent an email to instruct us to pay the additional fees. Have you read that? I think you missed the additional fee.
From IRCC:
Follow these steps to make your 2 payments:
1. Calculate the total fee difference you need to pay
- Add up all the “payable difference” in the table below that applies to your situation
2. Go to the
Make an additional payment or pay other fees page in the ePayment portal.
3. Under “Quantity”, enter the payable difference amount
- Each payment generates 1 receipt. You can pay as a single payment or repeat this step to make multiple payments.
- The receipt will be sent to the e-mail address you entered in the ePayment portal.
4. Return to your application in your IRCC secure account.
5. From the Document checklist page, upload the receipt(s) for the fee difference under “Optional Documents: Client Information”.
6. Proceed to pay the rest your application fees when you submit your application.