Thanks Rojiyo, I hope we both get news back this week !
I'm in Ontario, so I don't know what the time frame for
my province to send back the information.
From what I understand now , from the agent I spoke with
the inquiry was made on July 24th.
WeeHippieElf
possibly because its been a long week for them, possibly because it was a long day and the site updated later in the afternoon
making it a rush of calls with people who have been waiting for that ticker to move over so they could call.. whatever it was ..
The information was much easier to get on Monday morning at 8 am. For what ever reason, I am really just grateful this agent
was helpful.
As well, I will not be calling them all the time, clogging up their lines trying to decipher what could be going on because I now know, so
I can see no benefit to the agents to not just give up the information they have when we call the first time, if its available. One less
person bothering them for a while here. ;D
I'm in Ontario, so I don't know what the time frame for
my province to send back the information.
From what I understand now , from the agent I spoke with
the inquiry was made on July 24th.
WeeHippieElf
I really did feel that when I was speaking the agents on Friday afternoon that they were just couldn't be bothered..WeeHippieElf said:i do a very similar type of job to the CIC agents on the phone, one where callers are given a rough timeline of when to check back for updates on their case. there is a particular time of day when callers will be more likely to get an update. it baffles me that i am the only person in the entire office who tells people when that is. it takes me less than 10 seconds to explain it to the callers. there is no benefit to my co-workers to NOT give that information, and giving it saves the hassle of dealing with cranky people who are trying to get an update at a time when no updates are available. i'm with you - i don't understand why some make it so difficult, either. ???
possibly because its been a long week for them, possibly because it was a long day and the site updated later in the afternoon
making it a rush of calls with people who have been waiting for that ticker to move over so they could call.. whatever it was ..
The information was much easier to get on Monday morning at 8 am. For what ever reason, I am really just grateful this agent
was helpful.
As well, I will not be calling them all the time, clogging up their lines trying to decipher what could be going on because I now know, so
I can see no benefit to the agents to not just give up the information they have when we call the first time, if its available. One less
person bothering them for a while here. ;D