Hey dont worry too much
Cic agents, know nothing, thats the experience you ll get every time
Believe me, sometimes, i tell them things...like in my case she said "we cannot say anything, until 16 months have been passed"
I said, "i am pnp"..she said, it doesnt matter..i said it matters, bcz cic website says "11 months"..and then she saw it
i asked about restoration, she said restoration starts from the day your wp expires
hehe
in short, they love a bit clever agents to play with some of us...but some of them are, ahhhh, hehehehe