Congratulations . Btw when you called them previously, did they tell you that eligibility is not started yet ?Its my lucky day. I just called them and the nice lady said eligibility and security are passed. Criminality pending because of biometrics. My biometrics appointment is on 28th October. So hopefully it will end well soon.
In my case I called them last month, they told me eligibility is passed and security is not started.