I would like to share this:
I called Cic today and talked to a lady who told me exactly everything that i already know. I asked her how do i make a complaint about processing times as i am not happy and she said she can do that for me and someone will call me in next 48 hours.
And after an hour some officer from complaint department called me and tthealked to me. I explained him my frustration and he said its the volume and i added that atleast an AOR will help and he said its impossible to send an email without opening an application. I added by saying if they send my application back after opening it n saying oh u r missing a signature it will be hopless. he said we r trying to reduce the application processing times for PR as a whole which is increasing the time for step 1 but he said we r doing background chks before sending app to Vo so that step 2 will be shorter