The call centre agents are useless. They can't really help. All they can do is check the computer system or perhaps make notes if the circumstances warrant it.
They've been okay when I called, but certainly not overly helpful or willing to go that extra mile. One agent told me I'm in their system (payment received). Called back a few weeks later and the agent said no record of anything. They're low level employees...it's a call centre, after all.
I can't even contact CIC-M because I live outside Canada. How awesome is that? Makes perfect sense to ensure the 'client' has zero access to the location where the application was sent. Oh sure, I could fax them, but who sends a fax in this day and age??
At least CIC shows they are working on April applications. Then again, you never really know what the hell is going on, or whether the information posted on their site is reliable. I think we all know by now that we can't count on CIC, only ourselves, and only this forum. Really sad state...
FS
