How Program Assistants Work -Like RFI, LBM, MCH, VCM etc. How do they work
Program Assistant's Summary of Duties(Like RFI, LBM, MCH, DRD, VCM etc. all are Program Assistants) as per Citizenship and Immigration Canada Official Website
http://www.can-am.gc.ca/new-york/offices-bureaux/2015-06-LE05-1.aspx?lang=eng&pedisable=true
Under general supervision of the Immigration Program Manager or an Officer, provides assistance in :-
*supporting the delivery of Citizenship and Immigration Programs through furthering the processing of client applications using procedural expertise and /or assisting an Officer in reporting and liaison, program integrity, or promotion and recruitment activities. Requires a developed knowledge of established guidelines and procedures. Exercises initiative in organizing work, tracking resources, and resolving difficult problems. May supervise staff.
*Screens following:-
Documentation, applications and files+
Reviews for completeness and accuracy+
Identifies discrepancies+
Obtains and reviews data+
Seeks out missing or relevant information+
Assesses problematic cases and researches internal/external sources to resolve problems or discrepancies and/or to support program integrity.
*Replies to and prepares correspondence and reports which may involve monitoring or researching of internal and external sources including the Internet.
*Develops and implements service delivery methods, tools, form letters, tracking tools for facilitating or improving existing processes.
*Plans for and manages support staff in the delivery of operational and processing services related to such areas as information management, electronic or hard copy; file creation; general application processing support.
*Participates in training and development of colleagues and support staff.
*Provides a source of knowledgeable information and assistance to Officers, clients, stakeholders, both internal and external, on options, products, guidelines, local environment, and use of electronic support systems.
*Researches internal and external sources and uses knowledge of the local environment to inform Officers regarding difficult problems in processing, legislative or regulatory conformance and/or assisting an officer in reporting and liaison, program integrity, or promotion and recruitment activities.
*Supports the administrative needs of the Officer or Immigration Program Manager and section, which may include maintaining budget records, preparing and tracking financial documents. Translates and interprets written and verbal information as required.
