Hi all, I was finally able to get the system to find our application. It didn't work until today - I swear I tried this info combo before but who knows. I can confirm that since our representative is using the paid representative portal it gives me the following message:
"Based on the information you entered, we found: 1 application
We see that you have a representative tied to this application. Your representative has access to your application.
If you no longer want to use a representative and access the application yourself, you can cancel your representative by filling out the Use of a representative form [IMM5476] (PDF, 647.96 kb) and choose "cancelling the appointment of a representative."
I have no intention of dropping my representative, just an FYI. I don't believe this shows up if you're your own spouse's representative.
The combination of information that I used to find the application (finally) was:
1. Logged in with GC Key account.
2. Permanent Residence > Family Class (Spouses)
2. Application Number and Family Name - Copy/pasted application number from email (including the F) and entered PA's last name.
3. City of Birth - I entered 1 space (hit spacebar once)
4. Country of Birth - Selected PA's country of birth
5. Passport Info - Did not enter any passport info
6. Other Application Info - Filled out the other application info as per our application and put '2' as the number of members in the application. I am sponsoring my husband, no dependents.
It popped up saying 1 application was found. Hope this helps someone trying to link their account.