I recieved this email from Libiral party. It is mot very helpful though!
Thank you for your 22 October email.
We apologize for the delay in responding but while it has been a very successful time, it has obviously been a very busy time.
Unfortunately, we cannot directly help you as we are only a political administrative office. We urge you to contact your local Member of Parliament (MP) for his or her assistance. Your local MP’s constituency office provides non-partisan help for Canadians dealing with the federal government. You can find your local MP at: http://www.parl.gc.ca/Parlinfo/Compilations/HouseofCommons/MemberByPostalCode.aspx?Menu=HOC .
Our government will establish new performance standards for federal services, including streamlining applications, reducing wait times and offering money-back guarantees. We recognize Canadians deserve better service from their government. Performance will be independently assessed and publicly reported. We will start with services hardest hit by years of cuts by the former Conservative government: employment insurance (EI), veterans’ services and immigration, including EI and pension appeals.
Thank you again for your email. We hope we can earn your trust and support to allow us to give Canadians the much better government they deserve.
Best regards,