Mrs. Wright said:
We used DHL to ship to POS and becuz DHL does not provide the return air waybill, hubby had to fill out a return shipment request form and put the approx return date on it, well he estimated a 2 weeks return and becuz it was way past the estimated return date, the DHL rep. told my husband that it was thrown out and that it would be another 3 days before they can get the docs back to him from POS.
So I went ahead and opened a Fedex account online, and then emailed the account number to POS who then made the arrangements with Fedex....and this is the short version of my nightmare yesterday lol
Wow, what a headache!!!! . Anyways, very glad you were able to get it done with FedEx.