The email address for the processing office is the email address you received your test invite from. The fingerprints are handled by Vancouver office and they sent us email requesting finger prints. Even though their email said that they do not reply to emails received on that address, we still tried our luck. To our surprise they replied within 30 mins.
June 2023 - Citizenship Applications
- Thread starter forw.jane
- Start date
I have the exact same issue and I have chosen to postpone. I’m aware this will delay everything but I felt it was too risky.
I emailed them, explained the situation and the recommended postponing. They didn’t seem to think it was a huge problem
Had my virtual oath with the Edmonton office on 2023-SEP-20. As of today on 2023-SEP-25, I have not been able to access my e-certificate. My check-in agent was AP.
Did they provide you with the next steps? And are you okay to share their exact response?
They are not big fans of rescheduling, that's for sure.
“We can reschedule your ceremony upon your return to Canada - for a time after October 28th. You will receive the invitation on a later date. “
Not much information but it didn’t appear to be an issue to them.
I gave on August 18, got it updated on August 23
Background:
2023-SEP-20 0800 AB TIME: Virtual oath with the Edmonton Office, sent signed oath form as instructed right after the oath.
2023-SEP-22 1500 PST: Gave IRCC Call Centre a call to inquire about my e-certificate (has not been able to download it), was told that they have not received my oath form. Sent again using my original email, an alternative email, and webform.
2023-SEP-25 1500 PST: Still nothing. Gave IRCC Call Centre a call, and was told that they only received my oath form on 2023-SEP-22, so the 2-5 business day started from that day.
TLDR: The 2nd agent explained that, sometimes these ceremony agents can be slow in "processing" oath forms, as oppose to simply "receiving" them, and the 2-5 business day wait time starts from whenever they claim to "have processed" our oath forms (kind of inreasonable isn't it? lack of transparency eh? but this is Canada and we are citizens now so it shouldn't surprise us eh?).
2023-SEP-20 0800 AB TIME: Virtual oath with the Edmonton Office, sent signed oath form as instructed right after the oath.
2023-SEP-22 1500 PST: Gave IRCC Call Centre a call to inquire about my e-certificate (has not been able to download it), was told that they have not received my oath form. Sent again using my original email, an alternative email, and webform.
2023-SEP-25 1500 PST: Still nothing. Gave IRCC Call Centre a call, and was told that they only received my oath form on 2023-SEP-22, so the 2-5 business day started from that day.
TLDR: The 2nd agent explained that, sometimes these ceremony agents can be slow in "processing" oath forms, as oppose to simply "receiving" them, and the 2-5 business day wait time starts from whenever they claim to "have processed" our oath forms (kind of inreasonable isn't it? lack of transparency eh? but this is Canada and we are citizens now so it shouldn't surprise us eh?).