So I found the new portal, what an improvement!
Seems like the guessing game to see if the site is going to load or send us back to the homepage after login, is no longer a thing.
I logged into the site and saw he address on file was an old address from when we used to live in Canada! I probably used that address in some process at the time, but that was not the address in our application.
I submitted a form with the correction, but to complicate things we are moving in April… I mentioned this and added both addresses, the current and the future one.
I wonder if that has anything to do with our delay… let’s see what they say.