She sent an email to "
ccrtis-scictr@rcmp-grc.gc.ca" asking for an update. In that email, you need to provide the following:
Name:
Date of Birth:
Date of Application:
Reason for Record Check: Citizenship
Mobile:
DCN:
We sent the email to RCMP on Jan 18 and we got the following reply from them on Jan 27:
"In response to your request for a status update on a civil criminal record verification for:
Canadian Citizenship
Please be advised that the verification in question was
completed and mailed on
: 2021-01-04
The result of our certified criminal record check has been returned to the address indicated on the electronic submission."