Thanks - so when you spoke with an agent, you gave the receipt number? How did you get through to the agent in the first place? I can only get to a place where they ask to enter my application number starting with B, EP, F, etc but not my receipt number starting with R (not an option). If I enter that anyway, it says press 0 to speak to an agent and then says they have a high volume of calls and can't transfer me. I'm sure I"m not the only person who's had this issue but I can't find helpful info in the forum.
Am I doing something wrong?