+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
OK guys, finally I was able to get in queue to talk to the agent yesterday. The Agent 'Patrick' was very helpful and seemed knowledgeable.

Here is my attempt to word my experience.

In the beginning when he asked me "what is the last status you have and when?" I felt scared, and intimidating, hiwever the call and the agent turned out to be empathetic.

P: What is the most latest status on my application.
A: The Criminality shows Passed. The final approval on Eligibility is not yet done but it is marked as Met so that's a positive sign. The security shows 'not started' however this is the online application I am talking about. They might have worked on your paper application that is not yet updated here. And it could be a technical hold up or it might be in process so it should not take much time. However, I will not be able to give you a specific timeline.

P: Where is my application currently being processed?
A: It is at CPC Ottawa

P: What is holding up the application.
A: As I said tcould be anything, a technical hold up or something in process.

The agent was super calm and understanding during the discussion. He did not show any discomfort in answering questions.

However I could infer that mostly all applications have a Physical and a Digital form. The work primarily begins on the physical file and once finished it gets updated on GCMS.

At times the agent/officer starts working on a fine but does not update on the system that the work has begun. In which cases the status appears as 'not started'.
Yay! So glad you got a good agent to speak with on your first successful attempt :) It’s heartbreaking when you have to hold for ages and an agent lands up at the other end who seems to be having a bad hair day :rolleyes:
But yeah, security status is such a tough nut to crack! Don’t know why the cloak and dagger mystery around it :(
 
Rooting....yeah...

One question though, HOW? o_O:eek::p
Triple attack : Raising CSEs, ordering GCMS, calling CIC : basically making them work so hard around the file if they’re not working on the file that they give up and say ‘Approve it before they email/call/request notes for the nth time. For God’s sakes, just go ahead and issue their damn PPR!’ Mind you, the ‘damn’ will be heartfelt :p:D
 
Should be ok with you, you don't plan to land before May 7th anyways.
I'm toying with they idea of coming earlier. I'm surprised you remember the date. :D. I've been planning towards May 8th (found cheap flights, etc); the day after my birthday but I'm getting tired of things at work and I'm wondering if it won't just be better to say to hell with it all and pack my bags sooner.
 
Let’s keep rooting for our ark to move closer to shore soon!!! Fingers crossed we all cross that last mile together :)
noahs-ark-complaints-department-complaints-you-only-brought-two-ants-4814295.png
 
Triple attack : Raising CSEs, ordering GCMS, calling CIC : basically making them work so hard around the file if they’re not working on the file that they give up and say ‘Approve it before they email/call/request notes for the nth time. For God’s sakes, just go ahead and issue their damn PPR!’ Mind you, the ‘damn’ will be heartfelt :p:D

I have done #1 & #3, will be ordering the notes on 25th, although I am getting an urge to do it asap. But will only do it on Mon. now.
 
  • Like
Reactions: Nishika22 and tobs
I'm toying with they idea of coming earlier. I'm surprised you remember the date. :D. I've been planning towards May 8th (found cheap flights, etc); the day after my birthday but I'm getting tired of things at work and I'm wondering if it won't just be better to say to hell with it all and pack my bags sooner.
:D:D
 
  • Like
Reactions: tobs
Triple attack : Raising CSEs, ordering GCMS, calling CIC : basically making them work so hard around the file if they’re not working on the file that they give up and say ‘Approve it before they email/call/request notes for the nth time. For God’s sakes, just go ahead and issue their damn PPR!’ Mind you, the ‘damn’ will be heartfelt :p:D
:D:D
 
Yay! So glad you got a good agent to speak with on your first successful attempt :) It’s heartbreaking when you have to hold for ages and an agent lands up at the other end who seems to be having a bad hair day :rolleyes:
But yeah, security status is such a tough nut to crack! Don’t know why the cloak and dagger mystery around it :(

I would say it was my wife's luck. I tried 8 times and was never able to go to the queue. My lady comes back from office, first try and it gets me in the waiting line.

Lady Luck is a real thing...