Got connected to a friendly agent today (2ndattempt, 27 min wait). Here is a summary of discussion (after identity verification):
AGENT: Looks like you are at 5-month mark. I agreed.
AGENT: What does your status show online? I told her BGC not started, Eligibility being reviewed.
AGENT: Have you received any request for additional documents so far? I said NO.
AGENT: Do you check your emails regularly? I said YES, every 5-10 min; and we both laughed.
AGENT: Give me a moment to pull your details..
CONFIRMATIONS:
VO: Montreal.
BGC: In process. I asked why it showed “Not Started” online. She asked me to ignore online updates (said they were not true reflection).
Security: In process.
Eligibility: Not passed. I told her its recommended passed per GCMS. She confirmed that was true, but it is still not finalized.
ADDITIONAL QUESTIONS:
ME: Anything that looks abnormal? She said everything was fine, and I should expect it to be done by mid-Dec.
ME: What if I don’t see updates even after 6 months? She said - If no updates after holiday season, web form can be used to raise concerns, or call us back.
CONCLUSION:
Looks like I’m in IP2 (online doesn’t reflect it). Everything else is in process. Montreal isn’t prompt about online updates.
QUESTION TO FRIENDS HERE:
Can BGC and Security really kick-off before Eligibility is confirmed?
Should I be happy, sad, or remain neutral with this conversation?