and my dear friend.. try doing this US immigration call centre you will understand what real being rude sounds like...its just IRCC call centre does answer what we expect them to answer .. they are not being rude, they re just telling ya, what they re told to do...I called I guess 3 times before ppr and once agent said all is as expected and is within timeliness. nothing else.. no if thats rude for people, then be itPartially agree. I agree that probably we are impatient if the timeline is 6 months but that impatience stems from the fact that their process has too much variation with respect to timeline. Yeah I agree to that every application is unique and all but that doesn’t change the fact that their process also has certain drawbacks either due to visa office or individual visa officer. No one is to be blamed that’s how the process works. Now coming to the agents yes they are handling a lot of queries for various different visa type. Don’t think that gives them the right to be rude. That is their JOB. It’s like a server in restaurant saying oh I’m rude because I serve 200 customer. If in ideal world everyone was patient and didn’t call them well would they even have jobs? They have jobs because people call. If in future it happens and all this information was visible on the cic account itself I can bet many of the agents may find them in hot water. So yes we need to be patient. But I don’t think we need to be thankful to the agents because they are doing their jobs. I’ll be thankful to any agent who goes an extra mile is courteous and helps a candidate and assuages their fear but pardon me I’m not buying this argument they can be rude since they have lots of calls.