So, I did my soft landing this Friday on 15th Feb. There was a discussion few days back on whether Canadian agents are rude or not. And I guess someone mentioned that they would like to assume even when Canadians are rude they are not so rude.
Well, I can report first hand and can tell that not only can they be rude but they can be downright condescending to people. So, just doing the landing kind of gave me a glimpse of why things may be so slow but I won't go there for this post.
So, there was a long queue after the immigration and anyone who has done landing at Toronto airport would know that you are then told to go in to another room where the actual landing process takes place. This room is not exclusive to only PR people but even people coming on student visas, parents visa have to go in there. I don't know what other criteria is there but there was a person who had a US GC and wasn't doing landing and had a connecting flight but was told to go in to this room.
Anyways, the queue was long and one could hear the conversations of the agents with people and two agents were really in their elements. I don't know what was wrong .. may be they were having a bad day but I haven't seen such aggressive, rude, confrontational agents even in USA. I won't disclose details of their gender or looks so as not to prejudice anyone who is reading this.
But below are two samples of their conversation.
There was one old gentleman who was in a wheelchair. One of the agent asked him "Sir, What do you do?". This guy was coming from Dubai and says "I'm an art teacher in Dubai".
Agent - "So you are an art teacher in a Wheelchair? How can you be an art teacher in Wheelchair?"
Unfortunately, it is difficult to really tell tone of the agent here. It was not nice, to say the least. I was shocked the way the comment was made / question asked. I just couldn't believe my ears and I looked around and people behind me in the queue had same expression of disbelief on their face.
Sample 2: I don't know why a person who is already a PR is sent to this room. Anyhow, this person was already a PR. Below was the conversation
Agent: Where do you live?
Person: Brampton
Agent: What was your category in which you immigrated
Person: PNP
Agent: Which Province?
Person: Manitoba
Agent: So you were nominated by Manitoba .. how are you living in Brampton?
Person: I couldn't find job there and then I got job here so I moved here?
Agent: "Don't bull shit me" ..(Yes this was said) How can you say there are no jobs there? There are so many jobs there
.....
And this went on and on for few minutes.
The agent was so confrontational. Okay my knowledge may be limited here but as far as I know the agent had no business in asking the person why he moved to some other province and even if it is allowed I don't know why it had to be that way.
By this time almost everyone waiting in the queue was praying not to get these agents. Luckily, someone came around and asked all the people waiting to go around (In Toronto there are windows at the back as well where Service Canada office is). There were three agents there and really polite. The agent who did paperwork for us was really good as well. So, personally my experience wasn't bad apart from the long wait which I think could have been avoided.
On the return journey, I was a little skeptical and was expecting to get a little hard time from US agents as I had to enter on a Automatic Visa Revalidaton. But the agent on US side was extremely sweet. Didn't even ask questions like why you went to Canada? Why you were there etc etc. Saw the documents did the job in 2 minutes.
So yeah in the end agents (or Canadians in general) are people and all kind exist anywhere in the world.