Alright, here's what my question is: is the file physically at Buffalo now, or is it still at Mississauga? I don't see any reason Buffalo would send you an email unless they had already received your file from Mississauga. And the email Buffalo would send would be the AOR, going to the principal applicant (i.e., "This confirms that your application for permanent residence in Canada has been received by Citizenship and Immigration Canada (CIC) on 2011/xx/xx." It has nothing to do with being in Canada or not.
Yes, the call centre agents are incredibly inconsistent and unhelpful. I wish they would do something about that. Sorry to hear you are going through this rigamarole. I kinda had something similar happen but it was with the Quebec autorities for the CSQ. They said they never got the application in the first place, but the next time we called they said they approved it, issued a CSQ, and sent it to us with a copy to Buffalo. Nonsensical, huh?
Anyway, I would try to determine where the application is right now. Use that file number to check what e-cas says.
kourts said:
Alright to make this easy to follow, mississugua received our app june 8th.we waited for the page to say they were working on apps after June 8th and then we called they hadn't made a decesion yet but said they started processing it July 19th. We waited a few weeks an called back and still nothing. Waited and called back yet again nothing. My wife called august 26th and the guy said he was surprised at how long it had been and said he would make sure they knew. August 26th is the same day that I got an email from buffalo with my file number and client id. I came to Canada September 1st. My wife called a week or 2 ago and they said they still haven't made a decesion and to call back in 30 days. Then after a week or so cic calls hereand tells her they misinformed her and to call back in 2 or 3 weeks not 30 days. They also said that the email they have on file for her is infact my email address. But one time she called and the guy she talked to confirmed the email address they have is hers. So I'm not sure how they got it mixed up. Anyways the lady said they sent her an email July 19th but neither of us got an email on that date. And she wouldn't say what the email said. My wife said that I got an email from buffalo and the lady asked if I was in Canada and she said that's why. But I got the email before i came here. Yes we've checked our junk mail.